Privacy Policy

1. Information We Collect

When you use the GrowthKickstarter platform, we collect the following categories of information:

• Business and personal information: Your name, email address, phone number, agency name, and billing details provided during account creation or subscription.
• Client account information: Instagram usernames, account credentials, targeting preferences, and niche information submitted for client accounts under your management. Credentials are encrypted and handled with strict access controls.
• Usage data: Non-personally identifiable information about how you interact with the dashboard and platform, including session data and device information used to improve performance.
• Payment information: Billing details processed securely via our third-party payment processor. Card details are never stored on our servers.

2. How We Use Your Information

We use the information we collect to:

• Deliver and manage the Service you have subscribed to, including fulfilment of client growth activity
• Process payments and maintain billing and subscription records
• Communicate with you regarding your account, client slots, performance, and Service updates
• Provide reporting data and performance metrics for your client accounts
• Improve the performance, reliability, and functionality of the platform
• Comply with applicable legal and regulatory obligations

We do not sell, rent, or share your information or your clients' information with third parties for marketing purposes.

3. How We Share Your Information

We do not sell or trade your personal information. We may share limited information with:

• Service providers: Payment processors, hosting providers, and operational tools who are bound by confidentiality obligations and authorised only to use your data to deliver services on our behalf.
• Fulfilment team: Internal team members who access client account information solely to deliver the growth service.
• Legal authorities: Where required to comply with applicable law, court order, or governmental request.

4. Data Retention

We retain your personal and business information for as long as necessary to deliver the Service and fulfil legal, accounting, or compliance requirements. Upon cancellation of your subscription, we will securely delete or anonymise your data and your clients' account information within 90 days, except where retention is required by law.

5. Security of Your Information

We implement industry-standard security measures to protect your information, including:

• Encryption of account credentials and sensitive data in transit and at rest
• Restricted access controls limiting which team members can access credential data
• Secure, encrypted storage for all client account information
• Regular review of security practices and procedures

While no method of electronic storage is 100% secure, we maintain robust security standards to protect your information and that of your clients.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@growthkickstarter.com. We will respond within a reasonable timeframe.

7. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). We process your data on the following legal grounds:

• Contractual necessity to provide and operate the Service
• Legitimate interests to improve and secure the platform
• Legal obligation to comply with financial and regulatory requirements
• Consent for marketing communications, which you may withdraw at any time

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with your local Data Protection Authority (DPA).

8. Third-Party Links

Our platform may reference or link to third-party services. We are not responsible for the privacy practices of those services and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted to this page with a revised effective date. Continued use of the Service after any update constitutes acceptance of the revised policy.

10. Contact

For questions about this Privacy Policy or how we handle your data, contact us at support@growthkickstarter.com.